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Africorne Travel contractually undertakes to refund in full to its customers, any amount received before the start of the stay (1), in the event that the trip is cancelled or made impossible due to pandemic.
(1) except for expenses advanced by Africorne Travel which have not been reimbursed, mainly hotel room reservations; in the latter case Africorne Travel will establish an equity of the same amount as that made by the hotel.
Prior note: the legal information provided in this sheet is partial. Details of the pre-contractual and contractual obligations of Africorne Travel in connection with the supply of the tourist package sale will be given to you when the contract is sent (prior written information, general sales conditions, standard statutory information form).
Your stay on site requires you to set its duration, the sites to be discovered, the accommodation according to your choices.
You will be advised by the agency with which the dialogue must be initiated as soon as possible. Your first contact with the agency should ideally take place at least 3 months before the date you have planned for the start of your stay, in order to be able to best meet your requests, and to allow you to buy your plane ticket at the best price, and to complete the visa formalities in due time.
The agency's services do not include the purchase of plane tickets for international flights or the obtaining of visas, which are therefore your sole responsibility.
For a trip to Djibouti and on request the agency can take over the visa application via internet.
Ideally the sequence of operations is as follows:
In any case, your visa application must be made after the purchase of the ticket for the international flight.
Each stay is subject to a specific price which depends on the number of people making up the group, and the choice of accommodation and restaurants.
However, by way of example, rates are given for stays for which the agency has chosen accommodation and restaurants and for a given number of people.
The agency does not charge any margin on accommodation and catering services, the price of which is strictly identical to that paid to the service providers by the agency, which passes on to its clients any price reductions that may be granted to it by the service providers.
For the same service, our prices are in principle degressive according to the number of people in the group, because the agency passes on the reduction in fixed costs caused by a larger number of travellers to the client's price.
Half of the price is paid by bank transfer at the time of booking to the bank account for which we provide you with the bank details or by credit card on a dedicated and secure link sent with the contract to be signed. The other half will be credited by a new transfer to the agency's account or a new payment by credit card, 30 days before your arrival at the latest.
The agency will consider as null and void any request for which the payment of the price of the entire trip has not been credited to its bank account under the conditions set out above; if the deposit of half of the price has been paid, it will be refunded after deduction of any amounts already paid to our service providers and not refunded to the agency by the latter and after deduction of a penalty equal to 10 % of the price of the trip.
Under no circumstances can the agency be held responsible for delays or cancellations of international flights.
In the event that the beginning of the stay is delayed for all travellers in the group as a result of flight delays or problems in obtaining a visa or any other cause, only the amounts corresponding to the accommodation and catering services not used by the clients will be reimbursed, provided that these amounts are returned to the agency by the service providers if the agency has made an advance payment to them; the agency will also reimburse the amounts corresponding to the fuel costs not paid by it.
In the event that the start of the stay is delayed for one or more of the travellers in the group(b) only the amounts corresponding to the unused accommodation and food services corresponding to the number of delayed passengers shall be reimbursed, provided that these amounts are returned to the agency by the service providers if it has made an advance payment to them, after deduction, where appropriate, of any additional costs incurred by the agency in order to integrate the delayed passengers into the journey in progress.
In the event that the entire stay is cancelled for all travellers in the group, whatever the cause of the cancellation by the travellers, the agency will only reimburse the amounts corresponding to all the accommodation and catering services of the stay not used by the clients, as well as the services of specific activities included in the price of the stay and not used, provided that these amounts are returned to the agency by the service providers if it has made an advance payment to them; the agency will also reimburse the amounts corresponding to the fuel costs not paid by it.
In the event that the stay is cancelled entirely for one or more of the travellers in the groupIn the event of cancellation, only the amounts corresponding to the unused accommodation and food services corresponding to the number of travellers who have cancelled their stay will be reimbursed, provided that these amounts are returned to the agency by the service providers if the agency has made an advance payment to them.
In the event that the length of stay should be shortened for all travellers in the group, the agency will only reimburse the amounts corresponding to all accommodation and catering services during the stay not used by the client, as well as to the services of specific activities included in the price of the stay and not used, provided that these amounts are returned to the agency by the service providers if the agency has made an advance payment to them; the agency will also reimburse the amounts corresponding to fuel costs not paid by it.
In the event that the length of stay should be shortened for one or more travellers in the groupIn the case of the Agency, only the amounts corresponding to the unused accommodation and food services corresponding to the number of travellers who shortened their stay shall be reimbursed, provided that these amounts are returned to the Agency by the service providers if it has made an advance payment to them, after deduction of the additional costs incurred by the Agency in organising the early return of the traveller(s) concerned.
In the situations set out above, refunds will be made by the agency by transfer to the bank account of each of the travellers concerned by the delay, cancellation or reduction in the length of stay, after providing the agency with the RIB and the identity card of the traveller(s) concerned.
You have paid your accommodation, food and transport costs at the agency; however, you will still need cash in local currency for your personal purchases and out-of-pocket expenses not covered in the price of your stay.
The VISA card is very practical, allowing the withdrawal of local currency from ATMs in Djibouti and Ethiopia. Make sure with your bank that your bank card will allow you to withdraw money on the spot.
Bring euros or dollars that you can change into birrs or Djibouti francs.
Some hotels and department stores also accept payment in euros or dollars, or even by bank cheque.
1 dollar = 177,72 francs djibouti (parité fixe entre ces 2 monnaies)
For entry into Ethiopia: each traveller must hold a tourist visa for at least one month. Please note, the passport must be valid for at least 6 months from the date of entry into Ethiopia.
The passport must have at least 3 blank pages, 2 of which must be opposite each other.
This visa can be obtained upon arrival at Addis Ababa Bole International Airport, payable in dollars or euros or by internet through the E-visa procedure.
Be careful in the latter case, ask for your e-visa on the official website of the Ethiopian government, i.e. http://www.evisa.gov.et excluding those of private operators not recognised by the authorities (link on the "diplomatie.gouv.fr" travel advice sheet).
For entry to Djibouti: each traveller must hold a tourist visa for at least one month. Please note, the passport must be valid for at least 6 months from the date of entry into Djibouti.
The passport must have at least 3 blank pages, 2 of which must be opposite each other.
This visa can be obtained by internet on the site http://www.evisa.gouv.dj excluding those of private operators.
Apply for an e-visa at least 15 days before entering the country: before entering the request, you will have obtained from our agency the invitation that you will need to download..
Be sure to mention as departure point of the e-visa the day of your arrival at the airport ; you must have bought your plane ticket before applying for a visa..
For the French, the visa can also be obtained from the Djibouti embassy in Paris: it is then necessary to send your passport to the embassy if you do not live there, and the time to obtain it is counted in months.
Attention you'll need to print several copies of your e-visa because the administration keeps a copy of it on your arrival at the airport, and you may be asked to present the e-visa issued to you during your stay.
For all your trips in Ethiopia or Djibouti, Africorne Travel planned everything. We do discover extraordinary places, mostly authentics, with all inclusives tours, pre planned our fully customized.
Come to discover rich and exotic landscapes, atypical culture and a strong piece of history through our tours.
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